Refund & Return Policy

Last updated: July 18, 2026

At Chambre d’Arômes, we carefully curate and inspect every fragrance before it leaves our boutique. Due to the personal, cosmetic, and sensitive nature of fragrance products, all sales are final.

Returns and Exchanges

We do not accept returns or exchanges for:

• Fragrances that have been opened, sprayed, tested, or used
• Unopened fragrances purchased online or in-store
• Discovery sets, samples, or promotional items
• Items purchased as gifts
• Products ordered in the wrong size, concentration, or fragrance
• Personal preference, scent compatibility, longevity, or projection concerns
• Change-of-mind purchases

We encourage customers to review product descriptions carefully and contact our fragrance concierge before purchasing when assistance is needed.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery if:

• The product arrived damaged
• The bottle is leaking
• The item has a manufacturing defect
• You received a product different from what was ordered
• An item is missing from the shipment

To request assistance, email us with:

• Your full name
• Order number
• A description of the issue
• Clear photographs of the product
• Photographs of the exterior and interior packaging
• A photograph of the shipping label

Please retain the product and all original packaging until the claim has been reviewed. Discarding the product or packaging before receiving instructions may prevent us from verifying the issue.

Approved claims may be resolved through a replacement or refund, depending on product availability and the circumstances of the claim.

Shipping Damage

Damage caused during transit must be reported within 48 hours of confirmed delivery.

Minor cosmetic damage to an exterior product box does not automatically qualify for a replacement or refund when the fragrance bottle itself remains sealed, intact, and usable.

Unauthorized Returns

Do not mail or bring an item back without first contacting Chambre d’Arômes and receiving approval.

Unauthorized returns will not be accepted, refunded, or reshipped.

Order Changes and Cancellations

Orders begin processing shortly after they are submitted.

Contact us immediately if you need to request a cancellation or correct an order. We will make a reasonable effort to assist, but we cannot guarantee changes or cancellations after an order has entered processing, been packed, or shipped.

Once an order has shipped, it cannot be cancelled.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow time for your bank, credit-card issuer, or payment provider to process and post the refund. Processing times vary by financial institution.

Original shipping charges are non-refundable unless the refund results from an error by Chambre d’Arômes or an approved damaged-item claim.

Lost, Stolen, or Misdelivered Packages

Once a package has been transferred to the shipping carrier, Chambre d’Arômes is not responsible for packages that are lost, stolen, or misdelivered after the carrier marks them as delivered.

Customers should first contact the carrier to begin a claim. We will provide reasonable assistance with available tracking and shipment information.

Please verify that your shipping address is correct before completing checkout. Chambre d’Arômes is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.

Refused and Undeliverable Packages

Orders returned because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failure to retrieve the package
• Repeated unsuccessful delivery attempts

may be subject to additional shipping charges.

Because all fragrance sales are final, returned-to-sender merchandise is not automatically eligible for a refund.

In-Store Purchases and Pickup Orders

The same final-sale policy applies to purchases completed inside our boutique and orders collected through in-store pickup.

Customers should inspect pickup orders before leaving the boutique and immediately notify a team member of any visible issue.

Fraudulent Claims and Chargebacks

Chambre d’Arômes reserves the right to deny claims involving suspected fraud, abuse, altered products, inconsistent information, repeated claim activity, or failure to provide requested documentation.

Submitting a chargeback does not replace contacting us to resolve an order concern directly.

Contact Us

For questions about an order or this policy, contact:

Chambre d’Arômes
502 E Atlantic Ave, Suite A-2
Delray Beach, FL 33483
Phone: 561-461-3610
Email: Hello@Chambredaromes.com

Please include your order number in all order-related correspondence.