Shipping policy

Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with Chambre d’Arômes. This Shipping Policy explains how online orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be extended during:

Holidays
Product launches
Special promotions
High-volume sales periods
Severe weather
Inventory delays
Carrier disruptions

Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. It does not include transit time.

Shipping Destinations

Chambre d’Arômes currently ships to eligible addresses within the United States.

Available shipping options are displayed during checkout based on the customer’s delivery address, order contents, and available carrier services.

We do not ship to destinations that are unavailable through the shipping methods offered at checkout.

International shipping is not available unless expressly offered during checkout.

Shipping Rates

Shipping costs are calculated and displayed before the order is submitted.

Rates may depend on:

Delivery destination
Package weight
Package dimensions
Selected service level
Carrier pricing
Order value

Customers are responsible for reviewing and approving the shipping charge before completing checkout.

Complimentary Shipping

Chambre d’Arômes offers complimentary standard shipping on qualifying U.S. orders of $200 or more.

The qualifying threshold is calculated after discounts and before taxes, unless otherwise stated during a promotion.

Complimentary shipping applies only to the standard shipping method offered during checkout. Expedited or upgraded shipping services may require an additional charge.

The complimentary-shipping threshold and availability may be changed for future orders or promotions.

Delivery Estimates

Estimated delivery dates may be displayed during checkout or provided by the shipping carrier after fulfillment.

Delivery estimates begin after the order has been processed and transferred to the carrier.

Estimated delivery times are not guaranteed. Delays may occur because of circumstances outside our control, including:

Severe weather
Carrier service interruptions
Holiday volume
Transportation delays
Incorrect or incomplete addresses
Delivery-access restrictions
Governmental or security inspections
Regional emergencies

If we cannot ship an order within the timeframe promised at the time of purchase, we will communicate the delay and provide any cancellation or refund options required by applicable law. Federal rules generally require online sellers to have a reasonable basis for advertised shipping timeframes and to obtain customer consent to a delay or issue a refund when the promised timeframe cannot be met.

Order Tracking

When an order ships, a shipping-confirmation email will be sent to the email address provided during checkout.

The confirmation may include:

Carrier name
Tracking number
Tracking link
Estimated delivery information

Tracking information may take up to 24–48 hours to update after a label is created.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive the package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

Recipient name
Street address
Apartment or suite number
City
State
ZIP code
Contact email
Contact telephone number

Chambre d’Arômes is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated information submitted by the customer.

Contact us immediately if an address correction is needed. We will make a reasonable effort to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier.

Address Changes After Shipment

Once an order has shipped, Chambre d’Arômes may not be able to modify the delivery address.

The customer may need to contact the carrier directly to request an address correction, package hold, or delivery change.

Carrier fees associated with an address correction or delivery change may be the customer’s responsibility.

Lost or Stolen Packages

Once a package has been transferred to the carrier, Chambre d’Arômes is not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

If tracking shows that a package was delivered but it cannot be located, customers should:

Check around the delivery location.
Ask household members, neighbors, front-desk staff, or building management.
Allow a short additional period in case the carrier marked it delivered prematurely.
Contact the carrier directly to open a claim.
Contact Chambre d’Arômes with the order number and claim information.

We will provide reasonable assistance by supplying available tracking or shipment details, but we do not guarantee replacement or reimbursement for packages marked as delivered.

Packages Lost in Transit

If tracking does not show delivery and the carrier confirms that the shipment has been lost in transit, contact us with the order number and carrier claim information.

We will review the matter and determine the appropriate resolution based on:

Carrier findings
Tracking history
Product availability
Insurance coverage
Circumstances of the shipment

Approved claims may be resolved through replacement or refund.

Damaged Packages

Inspect the package and products immediately after delivery.

Damage, leakage, breakage, or an incorrect shipment must be reported within 48 hours of delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the product
Photographs of the exterior packaging
Photographs of the interior packaging
Photograph of the shipping label

Keep the product and all packaging until we provide further instructions.

Damaged or incorrect items are handled according to our Refund and Return Policy.

Refused Deliveries

Orders refused by the recipient may be returned to Chambre d’Arômes.

A refused delivery is not automatically eligible for a refund.

Because fragrance purchases are final sale, any resolution will be determined after the package is received and inspected.

Original shipping charges are non-refundable. Additional carrier fees or return-shipping costs may be deducted from any refund approved at our discretion, except where prohibited by law.

Undeliverable and Returned-to-Sender Packages

Packages may be returned to us because of:

Incorrect or incomplete address
Missing apartment or suite number
Repeated unsuccessful delivery attempts
Failure to retrieve a held package
Refusal of delivery
Carrier-access restrictions

If an order is returned to sender, we will contact the customer using the information provided with the order.

The customer may be responsible for additional shipping charges if reshipment is requested.

Returned-to-sender merchandise is not automatically eligible for a refund.

Backordered or Unavailable Products

If a product becomes temporarily unavailable after an order is placed, we may:

Provide an estimated shipping date
Offer an alternative product
Ship available items separately
Cancel the unavailable item
Issue a refund for the unavailable item

We will contact the customer before holding an order beyond the originally promised shipping period when required.

Split Shipments

Orders containing multiple products may occasionally ship in separate packages.

If an order is divided into multiple shipments:

Separate tracking numbers may be provided
Packages may arrive on different dates
Additional shipping charges will not be added unless approved by the customer

Fragrance Shipping Restrictions

Fragrance products may be subject to carrier restrictions because they can contain alcohol and other regulated ingredients.

As a result:

Certain expedited or air-shipping services may not be available
Some destinations may be unavailable
Carrier selection may be limited
Delivery may take longer than ordinary nonregulated merchandise

Only the shipping options available during checkout should be considered eligible for the order.

In-Store Pickup

Eligible products may be available for pickup at:

Chambre d’Arômes
502 E Atlantic Ave, Suite A-2
Delray Beach, FL 33483

Customers must select Pickup in store during checkout.

Do not visit the boutique to collect an order until a Ready for pickup notification has been received.

Customers may be asked to present:

Order confirmation
Valid photo identification
The payment card used for the order, when appropriate

Pickup availability depends on inventory assigned to the boutique location.

Shipping charges do not apply to pickup orders.

Order Cancellations

We will make a reasonable effort to cancel the order before processing, but cancellation cannot be guaranteed.

Orders cannot be cancelled after they have been packed, transferred to the carrier, or marked as fulfilled.

Approved refunds will be issued to the original payment method.

Shipping Delays

If an order cannot ship within the promised timeframe, Chambre d’Arômes will contact the customer with updated information and available options.

Depending on the circumstances and applicable law, the customer may be offered the choice to:

Accept the revised shipping date
Cancel the delayed item
Cancel the full order
Receive a refund for unshipped merchandise

The FTC requires sellers to ship within their stated timeframe—or generally within 30 days when no timeframe is stated—and to provide delay and cancellation options when that commitment cannot be met.

Contact Us

For shipping questions, contact:

Chambre d’Arômes
502 E Atlantic Ave, Suite A-2
Delray Beach, FL 33483
Phone: 561-461-3610

Search